TREEPACK hosts this page and collects certain Personal Information from its Users.

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Owner and Processor

TREEPACK
Leuven, Belgium

Owner's e-mail address: [email protected]

 

Types of data collected

The types of data collected by TREEPACK itself or through third parties include: Tracker; Usage data; First name; Telephone number; Country; Email address; Postcode; City; Last name; Company name; Device data; Geographical location; Language; Various data types; Data communicated while using the Service; Gender; Date of birth; Physical address; Username; Password; VAT number; Tax number; Profession; State; Province; Fax number; Citizen service number ; Picture; Area code; Profile picture; Workshop; Website; User identification; Academic background; Number of employees; Twitter account; Billing address; Workshop; House number.

The full information on each type of Personal Data collected is contained in the relevant sections of this Privacy Policy or in specific text and explanations displayed prior to the collection of the Data.
Personal Data may be provided by the User or, in the case of Usage Data, automatically collected during the use of TREEPACK.


Unless otherwise specified, the provision of all Data requested by TREEPACK is mandatory and TREEPACK may not be able to provide its Services if you do not provide such Data. In cases where TREEPACK specifically states that certain Data is not required, Users may choose to provide that Data or not, without affecting the availability or operation of the Service.


If Users are unsure which Personal Data should be provided, they may contact the Owner.


The use of Cookies - or other tracking tools - by TREEPACK or by the Owners of third party services used by TREEPACK is intended to provide the Service requested by the User, in addition to the other purposes stated in this document and in any Cookie Policy.

 

Users are responsible for third party Personal Data obtained, published or shared by TREEPACK, and they confirm that they have the third party's consent to provide the Data to the Owner.

 

 

Method and place of data processing

Processing method

The Owner shall take appropriate security measures to prevent unauthorised access, disclosure, alteration or destruction of the Data.


The processing of the Data is carried out using computers and/or IT tools, according to organisational procedures and practices that are closely aligned with the stated purposes. In addition to the Owner, in certain cases the Data may also be accessible to certain managers involved in the operation of TREEPACK (management, sales, marketing, legal affairs, system administration) or to external parties designated by the Owner as Data Processors (such as external technical service providers, mail programs, hosting providers, IT companies, communication agencies). The updated list of these parties can be requested from the Owner at any time.

 

Legal basis for processing

The Owner may process Personal Data relating to Users in any of the following cases, if:

Note: In certain jurisdictions, the Owner may be permitted to process Personal Data until the User objects ("opt-out"), without the need to obtain consent or any of the following legal grounds. However, this does not apply where European data protection legislation applies to the processing of Personal Data;

the provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof

the processing is necessary in order to comply with a legal obligation incumbent on the Owner

the processing relates to a task carried out in the public interest or in the exercise of official authority vested in the Owner

the processing is necessary for the protection of the legitimate interests of the Owner or third parties.

In any event, the Owner will be pleased to clarify the specific legal basis applicable to the processing, and in particular whether the provision of Personal Data is a legal or contractual obligation, or a necessary requirement to conclude a contract.

 

Location

The Data shall be processed at the registered office of the Owner and at other locations where parties involved in the processing are located.

Depending on the location of Users, the transfer of Personal Data may involve the transfer of User Data to a country other than their own. For more information on the processing location of such transferred Data, Users may refer to the article describing the processing of Personal Data.

Users also have the right to be informed of the legal basis for the transfer of Data to a country outside the European Union or to an international organisation under international public law or established by two or more countries, such as the UN, and of the security measures taken by the Owner to protect their Data.

If such a transfer occurs, Users can find out more by consulting the relevant articles in this document or by inquiring with the Owner through the information provided in the contact section.

 

Storage period

Personal data is processed and kept as long as necessary for the purpose for which it was collected.

Therefore, the following applies:

Personal data collected for purposes connected with the performance of an agreement between the Owner and the User shall be retained until such agreement has been fully performed.

Personal data collected for the legitimate interests of the Owner are retained for as long as necessary to fulfil these purposes. Users can find specific information regarding the Owner's legitimate interests in the relevant articles of this document or by contacting the Owner.

The Owner may be permitted to retain Personal Data for a longer period where the User has consented to such processing, as long as such consent is not withdrawn. In addition, the Owner may be obliged to retain Personal Data for a longer period if this is necessary for compliance with a legal obligation or by order of a public authority.

After the expiry of the retention period, the Personal Data will be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be imposed after the expiry of the retention period.

 

The purpose of processing

The Data relating to the User is collected so that the Owner can provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect malicious or fraudulent activities, and for the following purposes: Analytics, User contact, Data linking, Spam protection, Tag management, Display of content from external platforms, User database management, Marketing, Heatmaps and session registration, Interaction with online survey platforms, Management of data collection and online surveys, Advertising, Interaction with live chat platforms, Registration and verification, Remarketing and behavioural advertising and Registration and verification directly by TREEPACK.

 

For specific information on the Personal Data used for each purpose, the User may consult the section "Detailed information on the processing of Personal Data".

 

Detailed information on the processing of personal data

Personal data is collected for the following purposes using the following services:

Advertising

In the case of this type of service, User data may be used for advertising communications. These communications take the form of banners and other advertisements on TREEPACK, which may be based on the User's interests.

This does not mean that all Personal Data will be used for this purpose. Information and conditions of use are set out below.

Certain services listed below may use Trackers to identify Users or they may apply a behavioral retargeting technique, i.e. display ads tailored to the User's interest and behavior, including outside TREEPACK. For more information on this, please refer to the privacy policies of the relevant services.
In addition to the opt-out features offered by any of the services below, Users may also opt-out at the Network Advertising Initiative opt-out page.

Users may also opt-out of certain advertising features through applicable device settings, such as the advertising settings on the device itself for mobile phones or advertising settings in general.

 

LinkedIn Ads (LinkedIn Ireland Unlimited Company)

LinkedIn Ads is an advertising service offered by LinkedIn Ireland Unlimited Company.

Personal Data Processed: Usage data; Tracker.

Location of processing: Ireland - Privacy policy - Opt-out.

 

Analyses

The services described in this section enable the Owner to track and analyse Internet traffic, and this may be used to chart usage behaviour.

 

Facebook Ads conversion tracking (Facebook pixel) (Facebook Ireland Ltd)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook Ireland Ltd. that links data from the Facebook ad network to actions performed by TREEPACK. The Facebook pixel tracks conversions attributed to ads on Facebook, on Instagram and in the Audience Network.

Personal data processed: Usage data; Tracker.

Processing location: Ireland - Privacy Policy.

 

Google Analytics (Google Ireland Limited)

Google Analytics is a web analytics service provided by Google Ireland Limited ("Google"). Google will use the data collected to track and investigate the use of TREEPACK, compile reports on the activity and share it with other Google services.
Google may use the collected data to frame and personalize the advertisements provided by its own advertising network.

Personal Data Processed: Usage data; Tracker.

Processing location: Ireland - Privacy Policy - Opt Out.

 

Google Analytics with anonymised IP (Google Ireland Limited)

Google Analytics is a web analytics service provided by Google Ireland Limited ("Google"). Google will use the data collected to track and investigate the use of TREEPACK, compile reports on the activity and share it with other Google services.
Google may use the collected data to frame and personalize the ads of its own advertising network.
This integration of Google Analytics anonymises your IP address. This is done by truncating the IP addresses of the Users in the Member States of the European Union or in other states within the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server and truncated in the USA.

Personal Data Processed: Usage data; Tracker.

Location of processing: Ireland - Privacy policy - Opt Out.

 

User database management

These types of services allow the Owner to create user profiles from an email address, a proper name, or other information that the User provides to TREEPACK, and to track the User's activities through analytics functions. This Personal Data may also be linked to publicly available information about the User (such as profiles in social networks) and used to build private profiles that the Owner may display and use to improve TREEPACK.

Certain services may also periodically send messages to the User, such as email messages based on specific actions performed in TREEPACK.

 

SendinBlue Marketing Automation (SendinBlue SAS)

SendinBlue is a user database management service offered by SendinBlue SAS.

Personal data processed: E-mail address; Usage data; Tracker.

Location of processing: France - Privacy policy.

 

 

 

Management of data collection and online surveys

This type of service allows TREEPACK to manage the creation, execution, distribution and analysis of online forms and surveys in order to collect, store and re-use the data of Users who respond.
The personal data collected depend on the information requested and provided by the Users in the relevant web form.

These services can be integrated with a wide range of third party services that enable the Owner to take follow-up action with the processed data, for example contact management, messaging, analysis, advertising and payment processing.

 

Hotjar surveys (Hotjar Ltd.)

Hotjar Surveys provides a survey creation function and a data collection platform offered by Hotjar Ltd.
Hotjar Surveys may use cookies to track user behaviour. Users can disable tracking cookies from Hotjar Surveys on this logout page.

Hotjar surveys respect the Do-Not-Track option available in most modern browsers which, when enabled, sends a special signal not to track the User's activities. Users can find more information on enabling Do-Not-Track for each supported browser here.

Personal data processed: Tracker.

Location of processing: Malta - Privacy Policy - Opt Out.

 

Facebook lead ads (Facebook Ireland Ltd)

Facebook lead ads is an advertising and data collection service provided by Facebook Ireland Ltd that allows form-based ads to be displayed to Users pre-populated with personal information from their Facebook profile, such as name and email address. Depending on the type of ad, Users may be asked to provide more information.

Submission of the form will result in the collection and processing of this Data by Owner in accordance with this Privacy Policy, and only for the specific purpose described on the form and/or within this Privacy Policy, if so specified. 

Users may exercise their rights at any time, including the right to withdraw their consent to the processing of their Data, as indicated in the Information on User Rights section of this Privacy Policy.

Personal data processed: Surname; e-mail address; data provided while using the service; country; postcode; city; tracker; first name.

Place of processing: Ireland - Privacy policy - Opt-out.

 

 

Contact with the user

Contact form (TREEPACK)

By filling in the contact form with his/her details, the User authorises TREEPACK to use these details to respond to requests for information, requests for quotes and other types of requests mentioned in the header of the form.

Personal data processed: e-mail address; country; postal code; town; telephone number; first name.

 

Mailing list or newsletter (TREEPACK)

By subscribing to the mailing list or the newsletter, the User's email address is added to the list of contacts who can receive email messages containing information of a commercial or promotional nature related to TREEPACK. Your email address may also be added to this list when you sign up for TREEPACK or after making a purchase.

Personal data processed: Surname; e-mail address; country; postal code; first name.

 

 

Heatmaps and session recording

Heatmap services are used to indicate which parts of TREEPACK users come into contact with most often. This identifies areas of interest. These services can be used to view and analyse website traffic and track user behaviour.
Certain services can record sessions and make them available later for visual display.

 

Hotjar Heat Maps & Recordings (Hotjar Ltd.)

Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.
Hotjar adheres to standard "Do Not Track" headers. This means that your browser can tell the script not to store any of your data. This is a setting available in all major browsers. You can find Hotjars opt-out information here.

Personal Data Processed: Usage Data; Tracker; various Data Types described in the Service's Privacy Policy.

Processing location: Malta - Privacy policy - Opt Out.

 

Interacting with live chat platforms

These types of services allow direct interaction with external live chat platforms from TREEPACK pages, so that you can contact or be contacted by the TREEPACK support service.
If one of these services is installed, it may collect browsing and Usage Data on the pages on which it is installed, even if the Users are not actively using the service. In addition, live chat conversations may be recorded.

 

 

Facebook Messenger customer chat (Facebook Ireland Ltd)

The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook Ireland Ltd.

Personal data processed: Usage data; Data communicated while using the service; Tracker.

Place of processing: Ireland - Privacy policy.

 

Interacting with online survey platforms

This type of service allows direct interaction with external online survey platforms from the TREEPACK pages.

If one of these services is installed, it can collect Browsing and Usage data on the pages where the service is installed, even if the users are not actively using the service.

 

Hotjar Poll & Survey widgets (Hotjar Ltd.)

The Hotjar Poll & Survey widgets are services that enable interaction with the Hotjar platform, provided by Hotjar Ltd.
Hotjar adheres to the standard "Do Not Track" headers. This means that your browser can tell the script not to store any of your data. This is a setting available in all major browsers. You can find Hotjar's opt-out information here.

Personal Data Processed: Usage Data; Tracker; Various Data Types.

Place of processing: Malta - Privacy Policy - Opt Out.

 

Linking of data

This type of service enables the Owner to link Data to third party services as indicated in this privacy policy.
This causes Data to flow through those services, which may result in the retention of such Data.

 

Zapier (Zapier, Inc.)

Zapier is a workflow automation service provided by Zapier, Inc. that automates the transfer of Data between services (of third parties).

Personal Data Processed: Surname; device data; e-mail address; geographical location; country; company name; postal code; city; language; telephone number; first name.

Location of processing: USA - Privacy policy.

 

Marketing

Automatic pilot

https://www.autopilothq.com/

 

Registration and verification

By registering or verifying, the User agrees that TREEPACK will recognise him and allow him access to the specific services.

Depending on the circumstances described below, third party services may offer registration and authentication services. In this case TREEPACK may have access to certain Data stored by these third party services for registration and identification purposes.

Certain of the services listed below may also collect Personal Data for the purposes of targeted advertising and profiling; please read the description of each service for more information on this.

 

Facebook Oauth (Facebook Ireland Ltd)

Facebook Oauth is a registration and authentication service offered by Facebook Ireland Ltd, linked to the Facebook network.

Personal Data Processed: Tracker; various Data Types.

Place of processing: Ireland - Privacy policy.

 

Facebook Authentication (Facebook Ireland Ltd)

Facebook Authentication is a registration and authentication service provided by Facebook Ireland Ltd that is connected to the social network Facebook.

Personal data processed: different types of data defined in the privacy policy of the service.

Location of processing: Ireland - Privacy policy.

 

Registration and verification directly by TREEPACK

By registering or verifying, the User agrees that TREEPACK can recognise him and grant him access to the specific services. Personal data is collected and stored for registration or identification purposes only. Only the data necessary to provide the service requested by the Users are collected.

 

Direct registration (TREEPACK)

The User registers by completing the registration form and providing the Personal Data directly to TREEPACK.

Personal Data Processed: number of employees; academic background; surname; photograph; tax number; profession; VAT number; e-mail address; billing address; fax number; physical address; date of birth; user ID; user name; Usage Data; gender; house number; country; company name; area code; postal code; profile photo; county; social security number; state; city; language; telephone number; Tracker; Twitter account; various Data Types; first name; password; website; workplace; work area.

 

Remarketing and behavioural advertising

This type of service allows TREEPACK and its partners to optimise and offer advertising based on the User's previous use of TREEPACK.
This activity is made possible through the tracking of Usage Data and the use of Trackers. This information is passed to partners who manage remarketing and behavioural advertising activities.
Certain services offer a remarketing option based on lists of email addresses.
In addition to the opt-out features offered by any of the services listed below, Users may also opt-out at Network Advertising Initiative's Opt-out page.

Users may also opt-out of certain advertising features through applicable device settings, such as the advertising settings on the device itself for mobile phones or advertising settings in general.

 

Facebook remarketing (Facebook Ireland Ltd)

Facebook Remarketing is a remarketing and behavioural advertising service provided by Facebook Ireland Ltd that links TREEPACK's activity to Facebook's advertising network.

Personal data processed: Usage data; Tracker.

Place of processing: Ireland - Privacy policy - Opt-out.

 

Spam protection

These services analyse TREEPACK traffic, which may contain Users' Personal Data, to filter out portions of traffic, messages and content identified as spam.

 

Google reCAPTCHA (Google Ireland Limited)

Google reCAPTCHA is a spam protection service provided by Google Ireland Limited.
The use of reCAPTCHA is subject to the privacy policy Google terms and conditions.

Personal Data Processed: Usage Data; Tracker.

Processing location: Ireland - Privacy Policy.

 

Tag management

This type of service helps the Owner to centrally manage tags or scripts needed for TREEPACK.
As a result, the Users' Data flows through these services, which may lead to the retention of this Data.

 

Google Tag Manager (Google Ireland Limited)

Google Tag Manager is a tag management service provided by Google Ireland Limited.

Personal Data Processed: Usage data.

Place of processing: Ireland - Privacy policy.

 

Display of content from external platforms

This type of service allows you to view and interact with content hosted on external platforms directly on TREEPACK pages.

If this type of service is installed, it can still collect data on website traffic for the pages on which it is installed, even if the Users do not use it.

 

Google Fonts (Google Ireland Limited)

Google Fonts is a font visualisation service provided by Google Ireland Limited which enables TREEPACK to include this type of content on its pages.

Personal Data Processed: Usage data; various Data types defined in the Service's Privacy Policy.

Place of processing: Ireland - Privacy policy.

 

Font Awesome (Fonticons, Inc. )

Font Awesome is a font visualisation service from Fonticons, Inc. that allows TREEPACK to include this type of content on its pages.

Personal data processed: Usage data.

Place of processing: USA - Privacy policy.

 

Further information on personal data

Automated decision-making

Automated decision making means that a decision which produces legal effects or a similar significant effect on the User is made exclusively by technological means, without any human intervention.

TREEPACK may use User Personal Data to make decisions based in whole or in part on automated processes, in accordance with the purposes described in this document.

TREEPACK uses automated decision-making processes to the extent that this is necessary for the conclusion or performance of a contract between the User and the Owner, or on the basis of the User's express consent, if such consent is required by law.

Automated decisions are made using technological means - usually based on algorithms according to predefined criteria - which can also be provided by third parties. The rationale behind automated decision-making is:

  • to enable or otherwise improve the decision-making process;
  • to give Users fair and unbiased treatment, based on consistent and uniform criteria
  • to limit the potential damage caused by human error, personal bias, etc. which could lead to discrimination or unbalanced treatment of individuals, etc;
  • to reduce the risk of the User not fulfilling his contractual obligations. For more information on the purposes, possible third party services and specific motivations for automated decisions used in TREEPACK, Users can consult the relevant articles in this document.

 

Effects of automated decision-making processes on Users and rights of Users affected by them

 

Users affected by such processing may therefore exercise specific rights aimed at preventing or otherwise limiting the possible consequences of the automated decisions taken. In particular, users have the right to:

  • to be informed of any decision taken on the basis of automated decision making and to express their opinion on that decision
  • challenge a decision by asking the Owner to reconsider the decision or to make a new decision on a different basis
  • request and obtain human intervention by the Owner in such processing.

 

To find out more about the rights of the User and how to exercise them, please consult the article of this document relating to the User.

 

Rights of Users

Users may exercise certain rights with respect to their Data processed by the Owner.

In particular, users have the right to do the following:

  • To withdraw their consent at any time. Users have the right to withdraw their consent if they have previously given their consent to the processing of their Personal Data.
  • Object to the processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. More information can be found in the specific article below.
  • Access to their Data. Users have the right to know whether the Owner is processing Data, to become acquainted with certain aspects of the processing and to obtain a copy of the Data that is being processed.
  • Checking and requesting rectification Users have the right to check the accuracy of their Data and to request its updating or rectification.
  • Restriction of processing of their Data. Users have the right to restrict the processing of their Data under certain circumstances. In such a case, the Owner will not process their Data for any purpose other than storage.
  • To have their Personal Data erased or otherwise deleted. Users have the right to have their Data erased by the Owner under certain circumstances.
  • To receive their Data and have it transferred to another Processor. Users have the right to receive their Data in a structured, commonly used and machine-readable form and, if technically possible, to have this Data transferred to another Processor, without being hindered in doing so. This provision applies on condition that the Data are processed by automated means and that the processing is based on the User's consent, on a contract to which the User is a party or on pre-contractual obligations arising therefrom.
  • Filing a complaint. Users have the right to lodge a complaint with their competent data protection authority.

 

More information on the right to object to processing

Where Personal Data are processed in the public interest, in the exercise of official authority vested in the Owner or for the protection of the Owner's legitimate interests, the User may object to such processing by providing a reasoned justification relating to his or her particular situation.

However, the User should be aware that, if his Personal Data are processed for direct marketing purposes, he may object at any time, without giving any reasons, to such processing. Users can find in the relevant articles of this document whether the Owner processes Personal Data for direct marketing purposes.

 

How to exercise these rights

Requests to exercise user rights can be addressed to the Owner using the contact information provided in this document. These requests are free of charge and will be handled by the Owner as soon as possible and always within one month.

 

Cookie policy

TREEPACK makes use of Trackers. More information for the user can be found in the Cookie Policy.

 

Additional information on data collection and processing

Legal procedures

The Owner may use the User's Personal Data for legal purposes, in court or at preliminary stages in case of illegal use of TREEPACK or the associated Services.

The User declares that he/she is aware that the Owner may be forced to disclose Personal Data at the request of public authorities.

 

 

Additional information on the User's Personal Data

In addition to the information contained in this Privacy Policy, TREEPACK may, upon request, provide the User with additional and contextual information about certain Services or about the collection and processing of Personal Data.

 

System logs and maintenance

For operation and maintenance purposes, TREEPACK and third party services may collect files that record interactions with TREEPACK (system logs) or use other Personal Data (such as IP address) for that purpose.

 

Information not contained in this policy

The Owner may at any time request further information with respect to the collection or processing of Personal Data. Please refer to the contact information at the beginning of this document.

 

 

How requests not to track your surfing traffic are processed

TREEPACK does not support Do Not Track requests for your web traffic.
Please read the privacy policies of the third-party services you use to determine whether they comply with Do Not Track requests.

 

 

Changes to this Privacy Policy

The Owner reserves the right to change this privacy policy at any time by notifying Users on this page and possibly within TREEPACK and/or - to the extent technically and legally possible - by notifying Users through the contact information available to the Owner. We recommend that you check this page regularly for any changes. The date of the last change will be listed at the bottom of the page.

If the changes concern processing activities based on the User's consent, the Owner must again obtain the User's consent, if required.

 

Definitions and legal framework

Personal data (or Data)

All data which directly, indirectly or in combination with other data - including a personal identification number - make it possible to identify or identify a natural person.

 

Usage data

Information automatically collected by TREEPACK (or third party services deployed within TREEPACK), including: the IP addresses or domain names of computers used by TREEPACK users, the URI (Uniform Resource Identifier) addresses, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's response (successful, error, etc.), country of origin, User's browser and operating system functions, various time data per visit (such as time spent on each application page, and data regarding the path taken within the application), and the number of pages visited. ), the country of origin, the User's browser and operating system functions, the various time data per visit (such as the time spent on each page of the application) and the data on the path followed within the application, in particular focused on the order of the visited pages and other parameters about the operating system of the device and/or the User's IT environment.

 

User

The person who uses TREEPACK and who, unless otherwise indicated, coincides with the Data Subject.

 

Party concerned

The natural person to whom the Personal Data relates.

 

Data Processor (or Data Controller)

The natural or legal person, government agency, department or other body that processes Personal Data on behalf of the Processor, as described in this Privacy Policy.

 

 

Manager (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures relating to the operation and use of TREEPACK. The Processing Controller is the Owner of TREEPACK, unless otherwise indicated.

 

TREEPACK (or this Application)

The manner in which the User's Personal Data are collected or processed.

Service

The Service offered by TREEPACK as described in the relevant terms and conditions (if available) and on this site/application.

 

European Union (or EU)

Unless otherwise indicated, all references to the European Union in this document include all current Member States of the European Union and the European Economic Area.

 

Cookies

Cookies are trackers consisting of small data sets that are stored in the User's browser.

 

Tracker

Tracker means all technologies - e.g. Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that allow tracking of Users, e.g. by accessing or storing information on the User's device.

 

Legal information

This privacy statement has been prepared on the basis of provisions of various legal regulations, including Article 13/14 of the European Regulation 2016/679 (General Data Protection Regulation).

This privacy statement applies exclusively to TREEPACK, unless otherwise stated in this document.

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Leuven, Belgium
Telephone: +32 484 71 95 34
E-mail: [email protected]

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