Terms and Conditions
This website is operated by: Treepack BVBA ("Treepack"), with registered office at Martelarenplein 20E, 3000 Leuven, Belgium, VAT number BE084.8401.095.
By visiting this website, you agree with its contents and you are bound by these terms and conditions which govern the relationship between you and Treepack.
If you do not agree, we kindly ask you to exit this website immediately.
Placing an order on the website includes the acceptance of these terms and conditions that are both published on the website and printed on the reverse side of the bill. Placing an order requires accepting the terms and conditions. If you order, you declare to know and accept the terms and conditions of Treepack.
For each order, the general terms and conditions that were recorded at that time on the website and invoice apply, with the exclusion of any older or newer revisions.
If for any reason one of these conditions would not be legally valid, the remaining conditions remain fully applicable.
What is not explicitly provided in these terms and conditions shall be governed by the provisions of the Belgian law.
1. Provided Information
The information contained on this website is of a general nature and is neither adapted to specific persons or to particular circumstances and does not constitute personal advice.
As regards the information, no guarantees are provided and the use of both the website and the information is solely at your own risk.
2. Liability for use of the website
Despite all our efforts to ensure that the information on this website is accurate, complete, and up-to-date, there may be inaccuracies, for which we shall not be liable.
Any liability for direct, indirect or consequential damages arising indicated by the use of this website or the information on this website is expressly excluded.
Treepack has the right to fully or partially suspend or stop the site at any time due to maintenance, updating or any other reason, even without prior warning.
Treepack cannot be held liable for any inconvenience or damage resulting from the use of the Internet, by any breakdown of the system, the intrusion of outsiders or of a virus, or anything that may be considered as force majeure.
3. Hyperlinks
This website may contain links to other websites which are outside our control. We provide no guarantee for such external websites and therefore accept no liability for direct or indirect damages resulting from the use and / or information from external websites.
4. Intellectual property
All that appears on this website is the intellectual property of Treepack or third parties who have authorized Treepack for its use. Reproduction is prohibited and is possible only with our express, prior written consent. This concerns among others but is not limited to all text, images, video files and audio files.
5. Offer and order
Treepack undertakes to process orders placed on the site subject to availability and within the limits set out in these conditions. The online order can only be processed if the customer were clearly identified.
Treepack reserves the right to refuse orders in case of serious suspicion of abuse of rights or bad faith, serious suspicion of unacceptable commercial purposes or depletion of the stock of a particular item.
An order is final only after the acceptance of these terms and conditions, the prices and the description of the offer. If something in the offer or after order would be insufficiently clear, the customer can always contact us by email at us@treepack.net. All questions will be answered as soon as possible.
6. Payment
The prices are those listed on the website at the time of the order. All prices exclude 21% VAT. The customer is solely responsible for the accuracy of the transmitted VAT number.
The cost of shipping will be specified in the order before the order is placed permanently. One can still refrain from the order at this point.
Payment must precede the delivery and must be done through PayPal or prior bank transfer to our account.
If payment is made by bank transfer, the order will be executed only after receipt of the payment. The ordered item will be reserved for 7 days, the period within which the transfer must be done and the payment should have reached the seller, if not the order will be cancelled.
7. Cancellation conditions
For our mural services, Treepack reserves the right to charge a 50% fee of the total amount agreed upon on cancellation from 14 calendar days of the agreed placement date. Treepack reserves the right to charge 100% of the total amount agreed upon on cancellation during the project starting from the agreed placement date.
8. Order Confirmation
After the system has accepted the said payment Treepack confirms the order via email.
9. Delivery
Delivery is currently only available in the following countries: Belgium, the Netherlands, Luxembourg.
The delivery of the ordered item is done at the address specified by the customer. The selected delivery option affects the time of delivery.
The delivery period starts only after payment is received, even if paid by bank transfer. We aim for the shortest possible delivery period. The delivery period shall not exceed 20 calendar days after receipt of payment for delivery in Belgium, and up to 30 calendar days in the other countries listed.
The seller is not liable for any delay or failure of delivery due to the carrier.
10. Return
This article only applies to orders from private customers.
Art. 46 Market Practices Act:
"The consumer has the right to notify the company that he renounces the purchase without penalty and without giving any reason within 14 calendar days from the day following the delivery of the good."
Each ordered item may be returned or exchanged within fourteen calendar days for another article at the following address: Socialestraat 22, 3600 Genk. The article must be delivered to the address in the original packaging. The customer will have the option of a refund or a voucher.
In any case, returns are accepted only if the item is unopened and is in its original packaging.
Except for shipping costs, returns are free of charges.
After completion of the return, the customer will be refunded by Treepack in the same way as the customer carried out the payment. If desired, the customer can also opt for a voucher.
11. Warranty
Any problem or defect with respect to the delivery of an article, damage or qualitative deficiencies must be reported in writing within seven calendar days of delivery by registered mail to the address: Treepack BVBA, Socialestraat 22, 3600 Genk (Belgium).
Treepack offers the guarantees provided for by the law.
Treepack is not liable for any force majeure, accident, misuse or mishandling of the product by the customer.
An article with an acceptable defect is replaced free of charge.
12. Signature and proof
The customer accepts electronic evidence.
The customer is exclusively responsible for the accuracy of any information he or she provides.
In a first online order or reservation, the customer must follow the registration procedure. After this, the returning customer only needs to sign in to place a new order or reservation.
The final confirmation of the order implies the customer accepts the order to the stated price. Ratification of the customer is worth signature and expresses acceptance of all transactions via the website.
13. Privacy protection
Treepack reserves the right to gather customer data for internal use, both directly through collection of data provided by the customer at registration and/or order and indirectly by for example the use of cookies, newsletter registration, reservation or order.
The customer has, in accordance with the Law of December 8, 1992 on the Protection of Privacy, the right at any time to change or to see this information and have it removed if he/she no longer wishes to receive information about the activities of Treepack. To do so, the customer contacts Treepack via us@treepack.net. The customer can change his information through his account profile.
14. Amendments
Treepack reserves the right to amend these terms and conditions.
15. Applicable law and applicable court
This agreement is governed by the Belgian law and any dispute concerning the interpretation or the application falls within the jurisdiction of the court of the district where our registered office is located.
This website is operated by: Treepack BVBA ("Treepack"), with registered office at Martelarenplein 20E, 3000 Leuven, Belgium, VAT number BE084.8401.095.
By visiting this website, you agree with its contents and you are bound by these terms and conditions which govern the relationship between you and Treepack.
If you do not agree, we kindly ask you to exit this website immediately.
Placing an order on the website includes the acceptance of these terms and conditions that are both published on the website and printed on the reverse side of the bill. Placing an order requires accepting the terms and conditions. If you order, you declare to know and accept the terms and conditions of Treepack.
For each order, the general terms and conditions that were recorded at that time on the website and invoice apply, with the exclusion of any older or newer revisions.
If for any reason one of these conditions would not be legally valid, the remaining conditions remain fully applicable.
What is not explicitly provided in these terms and conditions shall be governed by the provisions of the Belgian law.
1. Provided Information
The information contained on this website is of a general nature and is neither adapted to specific persons or to particular circumstances and does not constitute personal advice.
As regards the information, no guarantees are provided and the use of both the website and the information is solely at your own risk.
2. Liability for use of the website
Despite all our efforts to ensure that the information on this website is accurate, complete, and up-to-date, there may be inaccuracies, for which we shall not be liable.
Any liability for direct, indirect or consequential damages arising indicated by the use of this website or the information on this website is expressly excluded.
Treepack has the right to fully or partially suspend or stop the site at any time due to maintenance, updating or any other reason, even without prior warning.
Treepack cannot be held liable for any inconvenience or damage resulting from the use of the Internet, by any breakdown of the system, the intrusion of outsiders or of a virus, or anything that may be considered as force majeure.
3. Hyperlinks
This website may contain links to other websites which are outside our control. We provide no guarantee for such external websites and therefore accept no liability for direct or indirect damages resulting from the use and / or information from external websites.
4. Intellectual property
All that appears on this website is the intellectual property of Treepack or third parties who have authorized Treepack for its use. Reproduction is prohibited and is possible only with our express, prior written consent. This concerns among others but is not limited to all text, images, video files and audio files.
5. Offer and order
Treepack undertakes to process orders placed on the site subject to availability and within the limits set out in these conditions. The online order can only be processed if the customer were clearly identified.
Treepack reserves the right to refuse orders in case of serious suspicion of abuse of rights or bad faith, serious suspicion of unacceptable commercial purposes or depletion of the stock of a particular item.
An order is final only after the acceptance of these terms and conditions, the prices and the description of the offer. If something in the offer or after order would be insufficiently clear, the customer can always contact us by email at us@treepack.net. All questions will be answered as soon as possible.
6. Payment
The prices are those listed on the website at the time of the order. All prices exclude 21% VAT. The customer is solely responsible for the accuracy of the transmitted VAT number.
The cost of shipping will be specified in the order before the order is placed permanently. One can still refrain from the order at this point.
Payment must precede the delivery and must be done through PayPal or prior bank transfer to our account.
If payment is made by bank transfer, the order will be executed only after receipt of the payment. The ordered item will be reserved for 7 days, the period within which the transfer must be done and the payment should have reached the seller, if not the order will be cancelled.
7. Cancellation conditions
For our mural services, Treepack reserves the right to charge a 50% fee of the total amount agreed upon on cancellation from 14 calendar days of the agreed placement date. Treepack reserves the right to charge 100% of the total amount agreed upon on cancellation during the project starting from the agreed placement date.
8. Order Confirmation
After the system has accepted the said payment Treepack confirms the order via email.
9. Delivery
Delivery is currently only available in the following countries: Belgium, the Netherlands, Luxembourg.
The delivery of the ordered item is done at the address specified by the customer. The selected delivery option affects the time of delivery.
The delivery period starts only after payment is received, even if paid by bank transfer. We aim for the shortest possible delivery period. The delivery period shall not exceed 20 calendar days after receipt of payment for delivery in Belgium, and up to 30 calendar days in the other countries listed.
The seller is not liable for any delay or failure of delivery due to the carrier.
10. Return
This article only applies to orders from private customers.
Art. 46 Market Practices Act:
"The consumer has the right to notify the company that he renounces the purchase without penalty and without giving any reason within 14 calendar days from the day following the delivery of the good."
Each ordered item may be returned or exchanged within fourteen calendar days for another article at the following address: Socialestraat 22, 3600 Genk. The article must be delivered to the address in the original packaging. The customer will have the option of a refund or a voucher.
In any case, returns are accepted only if the item is unopened and is in its original packaging.
Except for shipping costs, returns are free of charges.
After completion of the return, the customer will be refunded by Treepack in the same way as the customer carried out the payment. If desired, the customer can also opt for a voucher.
11. Warranty
Any problem or defect with respect to the delivery of an article, damage or qualitative deficiencies must be reported in writing within seven calendar days of delivery by registered mail to the address: Treepack BVBA, Socialestraat 22, 3600 Genk (Belgium).
Treepack offers the guarantees provided for by the law.
Treepack is not liable for any force majeure, accident, misuse or mishandling of the product by the customer.
An article with an acceptable defect is replaced free of charge.
12. Signature and proof
The customer accepts electronic evidence.
The customer is exclusively responsible for the accuracy of any information he or she provides.
In a first online order or reservation, the customer must follow the registration procedure. After this, the returning customer only needs to sign in to place a new order or reservation.
The final confirmation of the order implies the customer accepts the order to the stated price. Ratification of the customer is worth signature and expresses acceptance of all transactions via the website.
13. Privacy protection
Treepack reserves the right to gather customer data for internal use, both directly through collection of data provided by the customer at registration and/or order and indirectly by for example the use of cookies, newsletter registration, reservation or order.
The customer has, in accordance with the Law of December 8, 1992 on the Protection of Privacy, the right at any time to change or to see this information and have it removed if he/she no longer wishes to receive information about the activities of Treepack. To do so, the customer contacts Treepack via us@treepack.net. The customer can change his information through his account profile.
14. Amendments
Treepack reserves the right to amend these terms and conditions.
15. Applicable law and applicable court
This agreement is governed by the Belgian law and any dispute concerning the interpretation or the application falls within the jurisdiction of the court of the district where our registered office is located.
